I took all my readings (weight, blood pressure, heart rate and symptoms) but I received a reminder call to take my readings. What should I do?

There are multiple reasons why you may be receiving an adherence call:


  1. If your data does not appear automatically in the Medly app, please follow the instructions for “I’m using automatic entry and my readings aren’t showing up in Medly. What should I do?”
  2. If you did not complete all four readings (weight, blood pressure, heart rate and symptoms) within 30 minutes of starting them, you will receive an adherence call
  3. It is possible that your readings show up in the Medly app, but did not get sent to your care team (doctor/nurses). Please contact the Medly Coordinator by phone or email and leave a message with the following information:
    • Your name
    • Your phone number
    • If took your 3 readings within 30 mins and still received an adherence call.