The Medly Service includes the key human resources and adaptable processes to operationalize the system and deliver on the intended outcomes.
The Medly Program clinical roles have been defined to directly link patients to cardiology specialists while optimizing clinician time. The primary clinicial role is a frontline Medly coordinator (a registered nurse or nurse practitioner) who reviews and responds to alerts and serves as the first resource for patients’ clinical concerns or technical troubleshooting.
The Medly Coordinator triages and escalates clinical concerns to the Most Responsible Physician (MRP), typically a cardiologist, who provides higher-level clinical expertise as needed. Critical alerts are always escalated, and sent directly to the patient’s MRP. The Medly team at UHN provides higher-level technical and application support to patients and providers, as required.
The responsibilities of the key Medly program roles vary based on the three phases of the program life cycle: onboarding, ongoing and offboarding. Understanding that each site is unique – including the services rendered, clinical workflows, and patient populations – the Medly program roles are reviewed and customized on a clinic-by-clinic basis to fit the needs and goals of each site.
